How to delete a user

If you are an Account Owner, you have permission to manage the users on your account using self-service. You can also request changes through your Account Manager or our Support team.

Delete a user

Select 'My Account' > 'Users'.
Select 'Edit' for the user you wish to delete.

A new page will then display ready for you to delete the user.

Select the red 'Delete' button.
Select 'Save'.

What happens next?

The user will automatically be notified by email to let them know they have been deleted as a user on your account.

💡 Anything created by them will still be available in your account, and their access can be reinstated if needed.

How to reinstate a deleted user

Select 'My Account'.
Select 'Users'.
Use the filter on the right-hand side to view 'Deleted Only'.
Select 'Edit' for the user you wish to reinstate.
Select 'Undelete'.
Select 'Save'.

What happens next?

The user will automatically be notified by email to let them know they have been reinstated as a user. They can use their previous password, but you may wish to generate a password reset email for them so they can create a new one.