I have forgotten my password
Don't panic if you forget your password, it's simple to reset!
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Select the 'Forgotten' option for the Password field.
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Enter your account number and the email address that you use for your account login, then select 'Request Password Reset'.
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An email will be sent to you containing a unique link to reset your password.
💡 If the email doesn’t appear in your inbox or your junk folder after a few moments, please contact your IT team as it may have been blocked from reaching you.
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Click on the link in the email.
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Enter a new password into the 'New Password' field.
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Confirm the new password by entering it again in the 'Confirm Password' field.
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Select 'Save'.
Top tip!
Password are case sensitive and should be a minimum of 8 characters, including at least 1 number and at least 1 special character.